Privacy Policy
This Privacy Policy explains how Helquint, LLC collects, uses, stores, protects, and shares personal information when you visit helquint.com, place an order, contact us, or use our website services.
1. Who We Are
This website is operated by Helquint, LLC. For the purposes of applicable data protection laws, including the General Data Protection Regulation, we may act as the data controller for personal information collected through our website, checkout, customer service, and order-related services.
2. Contact Details
If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us using the following details: Email: [email protected], Phone: +1(202)652-1148, Address: 699 14th St NW, Ste 300, Washington, DC 20005, US.
3. Information We Collect
We may collect information that you provide directly, including your name, billing address, shipping address, email address, phone number, order details, account information, payment-related details, and messages sent through our contact forms or customer support channels.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages viewed, referral source, approximate location, cookie identifiers, and website usage activity.
5. Order and Checkout Information
When you place an order, we process the information needed to confirm your purchase, prepare your order, arrange delivery, provide order updates, handle returns or refunds, prevent fraud, and maintain transaction records required for business, tax, accounting, and legal purposes.
6. Payment Information
Payments are processed through secure third-party payment service providers such as Stripe or other available checkout payment providers. We do not store your full card number, CVV, or complete payment authentication data on our website servers.
7. How We Use Personal Information
We use personal information to operate our website, process orders, deliver products, manage customer accounts, provide customer support, respond to inquiries, send order confirmations, manage returns and refunds, improve website performance, prevent misuse, and comply with legal obligations.
8. Legal Basis for Processing
Where applicable under European data protection law, we process personal information based on one or more legal grounds, including performance of a contract, compliance with legal obligations, our legitimate business interests, your consent, and protection of legal rights.
9. Contractual Processing
We process certain information because it is necessary to complete your purchase, confirm your order, arrange shipping, provide customer service, process returns, issue refunds, and communicate with you about products or services you requested.
10. Legitimate Interests
We may process information based on legitimate interests, such as website security, fraud prevention, service improvement, basic analytics, customer support management, business record keeping, and protecting our website, customers, and legal rights.
11. Consent
Where consent is required, such as for certain cookies, marketing messages, or optional website features, we will ask for your permission where required. You may withdraw consent at any time, but this will not affect processing that occurred before withdrawal.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support basic website functions, remember preferences, maintain shopping cart activity, improve performance, measure website usage, and support security. You can manage cookies through your browser settings or available cookie controls.
13. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing messages, we may send updates about products, promotions, or store news. You may unsubscribe at any time by using the unsubscribe option in the message or by contacting us at [email protected].
14. Sharing Personal Information
We may share necessary information with service providers that help us operate our website, process payments, fulfill orders, deliver packages, provide hosting, manage email services, detect fraud, analyze website performance, or support customer service.
15. Service Providers and Processors
Third-party service providers are only permitted to process personal information as needed to provide their services to us, follow our instructions where applicable, and protect the information they handle. These providers may include payment processors, shipping carriers, hosting providers, analytics providers, and email service providers.
16. International Data Transfers
Because our website and service providers may operate in different countries, personal information may be transferred outside your country or region. Where required, we use appropriate safeguards, such as contractual protections or other lawful transfer mechanisms, to help protect personal information.
17. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, tax, fraud prevention, dispute resolution, and business record requirements.
18. Data Security
We use reasonable technical and organizational measures to protect personal information, including HTTPS encryption for data transmission, access controls, limited internal access, secure payment processing, monitoring, and routine maintenance. However, no online service can guarantee complete security.
19. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, data portability, objection to certain processing, and withdrawal of consent where processing is based on consent.
20. How to Exercise Your Rights
To exercise your privacy rights, please contact us at [email protected]. We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law and may explain if a request cannot be completed for legal or technical reasons.
21. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices. The updated version will be posted on this page, and the revised policy will apply from the date it is published.